Is the jewelry really waterproof?

Yes. Our jewelry is designed for everyday life, so you can shower, swim, exercise and enjoy the ocean without taking it off. The durable PVD finish helps protect its color through regular exposure to water and sweat.

Will it tarnish, fade or turn my skin green?

Our pieces are made to keep their color during everyday wear. The PVD coating is more durable than traditional plating and is designed to resist fading and tarnishing. It should not leave the typical green marks associated with lower-quality jewelry.

Can I wear it in the shower, pool, ocean or gym?

Absolutely. The jewelry is designed to handle fresh water, salt water, sweat and everyday activities. After swimming in salt water or chlorine, a quick rinse with clean water can help keep your piece looking its best.

What is the Lifetime Color Warranty?

The Lifetime Color Warranty covers significant problems with the gold or silver color of eligible pieces purchased directly from the store. If your jewelry develops a qualifying color issue, contact customer care with your order number and clear photos so the claim can be reviewed.The warranty does not cover lost jewelry, normal scratches, misuse, improper storage, pearl discoloration or promotional gifts.

Is the jewelry suitable for sensitive skin?

Our jewelry is designed to be comfortable for everyday wear. However, skin sensitivities vary from person to person. Check the materials listed on the individual product page when you have a known allergy or sensitivity to a specific metal.

What materials are the pieces made from?

Materials vary by design and are listed on each product page. Many pieces use durable stainless steel with PVD color coating, selected to provide a long-lasting finish suitable for everyday wear.

How do I choose the correct size?

Use the sizing information shown on the product page before ordering. For rings, measure the inner diameter of a ring that already fits or use the store’s ring size guide. For necklaces and bracelets, compare the listed length with a piece you already own.

Do you offer worldwide shipping?

Yes. Worldwide shipping is available. Shipping options and the most accurate estimated delivery information for your destination are shown during checkout. Once your order is dispatched, you will receive tracking information by email.

Can I return or exchange my order?

Eligible unused items can be returned within 30 days of delivery, provided they remain in their original condition and packaging. Returns must be approved before being sent back, and return shipping costs are normally the customer’s responsibility.Personalized, made-to-order and certain final-sale products may not be eligible.

What happens if my item arrives damaged or faulty?

Contact customer care as soon as possible with your order number, a description of the issue and clear photos. Manufacturing defects reported within 90 days of delivery may qualify for a replacement or store credit after review.

Does the jewelry arrive ready to gift?

Yes. Orders are presented in ready-to-gift packaging, making the pieces suitable for birthdays, holidays or a special surprise. Packaging contents can vary depending on the product and promotion.

How should I care for my jewelry?

For the best long-term appearance, rinse the piece after heavy exposure to chlorine or salt water, dry it with a soft cloth and store it separately when not being worn. Avoid harsh chemicals, abrasive cleaners and unnecessary contact with rough surfaces.

Contact information

Contact Information

Our customer support team is available to assist with questions about products, orders, shipping, tracking, returns, refunds, and warranties.

Customer Support

Atolea Jewelry
Email: contact@useatolea.store

Support requests are accepted 24 hours a day, 7 days a week.

We aim to respond as quickly as reasonably possible. Response times may vary during public holidays, promotional periods, or periods of unusually high demand.

Order Support

When contacting us about an order, please include:

Your full name
Your order number
The email address used at checkout
A clear description of your request

For damaged, defective, incorrect, or missing products, please also include clear photos of the item, packaging, and shipping label when applicable.

Returns and Refunds

Return and refund requests must follow our Return & Refund Policy.

Please contact us before returning any product. Do not send returns to our business address unless our support team has specifically instructed you to do so.

Shipping and Tracking

For shipping or tracking assistance, include your order number and tracking number when available.

Please allow up to 72 hours after shipment confirmation for the first tracking update to appear.

More information is available in our Shipping Policy.

Order Changes and Cancellations

To request an order change, address correction, or cancellation, contact us as soon as possible.

Requests submitted within 12 hours after purchase have the best chance of being completed, but changes cannot be guaranteed after processing or shipment has started.

Mandatory consumer cancellation and withdrawal rights remain unaffected.

Privacy Requests

To request access, correction, deletion, or another applicable privacy right relating to your personal information, email:

contact@useatolea.store

Please write Privacy Request in the email subject line. More information is available in our Privacy Policy.

Business Address

Atolea Jewelry
Suite 305, Kingsway Business Centre
95 Kingsway
London WC2B 6TP
United Kingdom

This address is not a return address unless confirmed by our customer support team.

Security Notice

We will never ask you by email to provide your complete payment card number, card security code, banking password, or account password.

If you receive a suspicious message claiming to represent Atolea Jewelry, contact us at contact@useatolea.store.

Contact Us

Atolea Jewelry Customer Support
Email: contact@useatolea.store
Support availability: 24 hours a day, 7 days a week

Questions? We’ve got you covered.

From waterproof wear to our lifetime color warranty, here are the answers that make choosing your new everyday jewelry easy.

100% waterproof

Lifetime color warranty

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Contact information

Contact Information

Customer Support

Order Support

Returns and Refunds

Shipping and Tracking

Order Changes and Cancellations

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Business Address

Security Notice

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Questions? We’ve got you covered.

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