Is the jewelry really waterproof?

Yes. Our jewelry is designed for everyday life, so you can shower, swim, exercise and enjoy the ocean without taking it off. The durable PVD finish helps protect its color through regular exposure to water and sweat.

Will it tarnish, fade or turn my skin green?

Our pieces are made to keep their color during everyday wear. The PVD coating is more durable than traditional plating and is designed to resist fading and tarnishing. It should not leave the typical green marks associated with lower-quality jewelry.

Can I wear it in the shower, pool, ocean or gym?

Absolutely. The jewelry is designed to handle fresh water, salt water, sweat and everyday activities. After swimming in salt water or chlorine, a quick rinse with clean water can help keep your piece looking its best.

What is the Lifetime Color Warranty?

The Lifetime Color Warranty covers significant problems with the gold or silver color of eligible pieces purchased directly from the store. If your jewelry develops a qualifying color issue, contact customer care with your order number and clear photos so the claim can be reviewed.The warranty does not cover lost jewelry, normal scratches, misuse, improper storage, pearl discoloration or promotional gifts.

Is the jewelry suitable for sensitive skin?

Our jewelry is designed to be comfortable for everyday wear. However, skin sensitivities vary from person to person. Check the materials listed on the individual product page when you have a known allergy or sensitivity to a specific metal.

What materials are the pieces made from?

Materials vary by design and are listed on each product page. Many pieces use durable stainless steel with PVD color coating, selected to provide a long-lasting finish suitable for everyday wear.

How do I choose the correct size?

Use the sizing information shown on the product page before ordering. For rings, measure the inner diameter of a ring that already fits or use the store’s ring size guide. For necklaces and bracelets, compare the listed length with a piece you already own.

Do you offer worldwide shipping?

Yes. Worldwide shipping is available. Shipping options and the most accurate estimated delivery information for your destination are shown during checkout. Once your order is dispatched, you will receive tracking information by email.

Can I return or exchange my order?

Eligible unused items can be returned within 30 days of delivery, provided they remain in their original condition and packaging. Returns must be approved before being sent back, and return shipping costs are normally the customer’s responsibility.Personalized, made-to-order and certain final-sale products may not be eligible.

What happens if my item arrives damaged or faulty?

Contact customer care as soon as possible with your order number, a description of the issue and clear photos. Manufacturing defects reported within 90 days of delivery may qualify for a replacement or store credit after review.

Does the jewelry arrive ready to gift?

Yes. Orders are presented in ready-to-gift packaging, making the pieces suitable for birthdays, holidays or a special surprise. Packaging contents can vary depending on the product and promotion.

How should I care for my jewelry?

For the best long-term appearance, rinse the piece after heavy exposure to chlorine or salt water, dry it with a soft cloth and store it separately when not being worn. Avoid harsh chemicals, abrasive cleaners and unnecessary contact with rough surfaces.

Legal notice

Legal Notice

Last updated: July 27, 2025

This Legal Notice provides information about the operation and use of shop-atoleajewelry.store.

By accessing or using this website, you agree to comply with this Legal Notice and our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Nothing in this Legal Notice excludes or restricts any mandatory consumer rights available under applicable law.

1. Business Information

Trading name: Atolea Jewelry
Website: shop-atoleajewelry.store
Email: contact@useatolea.store
Business correspondence address:
Suite 305, Kingsway Business Centre
95 Kingsway
London WC2B 6TP
United Kingdom

Support requests are accepted 24 hours a day, 7 days a week. Response times may vary during public holidays, promotional periods, or periods of unusually high demand.

The address above is provided for business correspondence and must not be used for product returns unless our customer support team has specifically provided return instructions.

2. Website Operator

This website operates under the commercial name Atolea Jewelry and uses Shopify’s ecommerce platform to provide website hosting, checkout functionality, order management, payment integrations, security, and related services.

Questions regarding the website, products, or orders should be sent to contact@useatolea.store.

3. Intellectual Property

Unless otherwise stated, the content available on this website, including logos, branding, text, graphics, product descriptions, photographs, videos, icons, banners, layouts, and original materials, is owned by Atolea Jewelry or used under license.

The website and its content may be used only for lawful, personal, and non-commercial shopping purposes.

Without prior written permission, you may not:

Copy, reproduce, republish, or distribute website content
Use our product photographs or descriptions on another website or store
Use our logos, trademarks, branding, or advertising materials
Scrape or extract website information for unauthorized commercial purposes
Suggest an affiliation, partnership, sponsorship, or authorization that does not exist

4. Product Information

We make reasonable efforts to ensure that product descriptions, materials, measurements, prices, availability, photographs, delivery estimates, promotions, and warranty information are accurate and current.

Minor differences may occur between photographs and physical products because of lighting, screen settings, photography, manufacturing tolerances, or natural variations between individual pieces.

If a material pricing, product, or technical error affects an order, we may contact the customer to confirm the corrected information or cancel the affected item and issue a refund.

Nothing in this section permits us to supply a product that is materially different from its description or limits rights relating to damaged, defective, unsafe, incorrect, or misdescribed products.

5. Prices and Promotions

Prices, taxes, shipping charges, discounts, and promotional conditions applicable to an order will be displayed before payment is submitted.

Prices and promotions may change before an order is placed. Changes will not normally affect an order that has already been accepted, except where an obvious pricing, publishing, or technical error has occurred.

Discounts, promotional deadlines, stock availability, customer statistics, product reviews, guarantees, and product performance statements must reflect the conditions genuinely offered by the store.

6. Jewelry Materials, Use, and Care

Materials, finishes, plating, coatings, stones, measurements, and care requirements may vary between products. Customers should review the information displayed on the relevant product page before purchasing.

Jewelry may be affected by scratches, impact, friction, improper storage, cosmetics, perfumes, harsh chemicals, abrasive cleaning products, chlorine, salt water, prolonged moisture exposure, unauthorized repairs, or normal wear.

Commercial warranties apply only as specifically described on the applicable product or warranty page.

Any commercial warranty is additional to and does not replace or restrict mandatory consumer rights.

7. Third-Party Services and Links

The website may use or contain links to third-party services, including Shopify, payment providers, shipping carriers, tracking services, review platforms, social media platforms, analytics providers, and advertising services.

Independent third-party websites and services may be governed by their own terms and privacy policies.

We are not responsible for independent websites that we do not own or control. This does not exclude any responsibility we may have for providers acting on our behalf where applicable law provides otherwise.

8. Website Availability and Security

We make reasonable efforts to keep the website available, functional, accurate, and secure. However, access may occasionally be interrupted because of maintenance, technical failures, updates, provider outages, security incidents, or circumstances outside our reasonable control.

We may modify, restrict, suspend, or discontinue website features when reasonably necessary. This will not remove rights or obligations relating to an order that has already been accepted.

Users must not:

Use the website for unlawful, fraudulent, or unauthorized purposes
Introduce viruses, malware, automated attacks, or harmful code
Attempt to bypass checkout, payment, or security controls
Access restricted systems or information without authorization
Interfere with the operation or security of the website

9. Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order, including their name, email address, telephone number, billing information, shipping address, and product selections.

Customers should contact us as soon as possible after identifying an error. We will make reasonable efforts to correct the information but cannot guarantee that an order can be changed after processing or shipment has started.

This section does not exclude responsibility where an issue was caused by Atolea Jewelry or one of its service providers.

10. No Professional Advice

Product information and other content published on this website are provided for general commercial and informational purposes.

Nothing on this website should be treated as legal, financial, medical, dermatological, or other professional advice.

Customers with known allergies, medical conditions, or sensitivities should review the materials displayed on each product page and seek appropriate professional guidance when necessary.

11. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so is prohibited by applicable law, including liability relating to:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Defective or unsafe products
Products that are not as described
Intentional misconduct or gross negligence
Violation of mandatory consumer rights

To the maximum extent permitted by applicable law, Atolea Jewelry will not be responsible for indirect or unforeseeable losses that are not a natural consequence of its breach.

Any limitation in this Legal Notice applies only to the extent that it is lawful, fair, and enforceable in the customer’s jurisdiction.

12. Consumer Rights

Nothing in this Legal Notice excludes, restricts, or replaces mandatory rights relating to:

Product quality and conformity
Damaged, defective, unsafe, or incorrect products
Products that are not as described
Delivery or non-delivery
Statutory cancellation or withdrawal
Returns, repairs, replacements, price reductions, or refunds
Privacy and data protection

If a provision of this Legal Notice conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.

13. Applicable Law and Disputes

This Legal Notice and the use of this website are subject to applicable laws and regulations.

Consumers retain any mandatory protections available under the laws of their country or region of residence.

Customers are encouraged to contact us first so that we can attempt to resolve any complaint directly.

Contacting us does not limit a customer’s right to contact a payment provider, consumer protection authority, data protection authority, court, or another competent organization.

14. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to the website, services, products, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will generally apply from the date they are published and will not retroactively remove rights relating to an order already placed.

15. Contact Information

Questions about this Legal Notice may be sent to:

Atolea Jewelry
Email: contact@useatolea.store
Support requests accepted 24 hours a day, 7 days a week

Suite 305, Kingsway Business Centre
95 Kingsway
London WC2B 6TP
United Kingdom

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